Documento legal · Actualizado 2026-08-19

Refund & Cancellation Policy

This Refund & Cancellation Policy (the "Policy") explains how free trials, automatic renewal, cancellation, and refunds work for STRAVEX subscriptions. It forms part of, and uses the definitions of, the Terms of Service. By starting a trial or subscribing, you agree to this Policy.

1. Free Trial

New accounts may be offered a 3-day free trial. Starting a trial requires a valid payment method.

Automatic charge at the end of the trial: unless you cancel before the trial ends, the payment method on file will be automatically charged the subscription price disclosed to you at signup, and your paid subscription will begin. The price, billing frequency, and trial end date are shown to you before you start the trial.

You may cancel at any time during the trial at no charge. If you cancel during the trial, you will not be billed.
You will receive a reminder by email to the address on your account before the trial converts to a paid subscription.
One free trial per person. Trial abuse may result in termination.

2. Automatic Renewal

STRAVEX subscriptions renew automatically at the end of each billing period, at the rate agreed at subscription, until you cancel. Each renewal is charged to the payment method on file at the start of the new period.

3. How to Cancel

You can cancel at any time, yourself, online — no phone call, no chat with an agent, no retention hoops. Cancelling is as easy as subscribing:

Sign in at app.stravex.io.
Open your account panel and go to the subscription/billing section.
Select cancel and confirm.

Cancellation takes effect at the end of the current paid billing period (or at the end of the trial, if you cancel during a trial). You keep full access until then, and you will not be charged again. There is no cancellation fee.

If you cannot access your account, email support@stravex.io from the email address on the account and we will process the cancellation for you.

4. Refunds

Except where required by applicable law, subscription fees already paid are non-refundable, and no prorated or partial refunds are provided for unused time in a billing period. Cancelling stops future charges; it does not refund past ones.

Nothing in this Policy limits any non-waivable rights you may have under the mandatory consumer-protection laws of your jurisdiction. Where such laws require a refund (for example, a statutory cooling-off right), we will honor them.

5. Billing Errors and Duplicate Charges

If you believe you were charged in error — a duplicate charge, a charge after a confirmed cancellation, or an incorrect amount — contact support@stravex.io within 30 days of the charge. We will investigate and, if the charge was made in error, correct or refund it promptly.

Please contact us before disputing a charge with your bank or card issuer — billing issues are almost always resolved faster directly.

6. Price Changes

As described in the Terms of Service, we provide at least 30 days' notice by email before any change to your subscription price takes effect. If you do not accept the new price, you may cancel before your next billing date at no charge.

7. Changes to This Policy

We may update this Policy from time to time. Material changes will be notified by email with at least 30 days' notice. The current version is always published on this page with its "last updated" date.

8. Contact

Questions about billing, trials, cancellation, or refunds: support@stravex.io